Can we check out late?
Our normal check out time is 12.00pm. Subject to availability, you can check out at 17.00pm at a half daily rate. We can NEVER confirm or guarantee a late check out; it is only possible if rooms available at the time. After you check out, and before you leave, we can take care for your luggage, so you have your hands free to do some shopping or go to the beach. If you want to be sure of a (very) late check out, you should book for an additional night.
Do you supply transportation from Phuket International Airport?
Yes, but this is not free of charge. We will charge you 900 THB one way for a maximum of 3 persons to pick you up from the airport and bring you directly to Patong Terrace (from 20.00 till 7.00 this is 1000 THB.) . For a minivan we charge 1500 THB one way for a maximum of 7 persons. Apply for it at least 48 hours in advance. For this service we need your flight information as well.
Can we book single beds?
At Patong Terrace, we only have rooms with king size double beds. Only our triple rooms have a king size and one single bed.
Can we book additional beds in rooms?
Our beds are in a fixed configuration, and we are not able to move them, or put an extra bed in the room.
Do you supply hot water kettles in the rooms?
Due to past bad experiences there are no hot water kettles in our rooms (except deluxe rooms). We supply free hot water at our hotel bar from 8.00am until 22.00pm free of charge.
Are prices inclusive of all taxes?
Yes, all our prices are inclusive of 10% service charge and 7% VAT.
Is breakfast inclusive in the price?
No, all prices are for room only, excluding breakfast.
Can we order breakfast at the hotel?
Yes, at our hotel bar we serve breakfast.
You can order a American breakfast set at 250 THB. These contain;
Coffee or Tea
Juice or Milk
Eggs in the style of your choice, plain or with ham or bacon or muesli/cereal with fruit and yoghurt
Jam or fruit salad
Fresh Toast with butter
You can order a Continental breakfast set a 150 THB, These contain;
coffee or Tea
2 pc off toast and a croisant
Jam and Butter
You can also order ‘a la carte’ breakfasts at very reasonable prices
Is there Wi-Fi in the rooms and common areas?
Yes, we supply you with a password to use our free Wi-Fi throughout the building. There are also two computers located in the lobby which can be used free of charge.
Do you charge a fee for additional guests?
Patong Terrace does not charge any *Joiners fee*, but a room cannot be occupied by more than two people (or three in a triple room). For Example, if you book a standard room, and it is occupied by two persons, no further guests are permitted to stay in that room. If you stay alone in a standard, superior or deluxe room; you are permitted to have a further guest in your room.
You have any more questions?
Please feel free to contact us if you have any more questions!
Guests ask us many times .....
What are your check- in /check- out times?
Our check out- time is 12.00pm and our check- in time is 14.00pm.
Can we check in early?
Our normal check in time is 14.00pm. If your room is available earlier, you can check in before 14.00pm. However, we cannot confirm or give any guarantee that this will be possible. If you arrive early and the room is not available we can take care of your luggage and supply you with beach towels should you wish to go to the beach until it is ready. If you want to be sure of a (very) early check in, you should to book one day early.